Refund Policy

1. Payment processor

LimesWorth payments are processed by Lemon Squeezy, which acts as the Merchant of Record. Approved refunds are returned through the original payment method and may be subject to the payment provider's processing times and procedures.

2. Refund requests

Refund requests should be submitted by emailing hello@limesworth.com from the email address used for the purchase. Please include the order number and a short explanation of the issue. Timing for an initial paid Solo or Pro purchase is described in section 3. Renewal charges are described in section 4.

3. Initial Solo and Pro purchase

You may request a refund review of the initial paid Solo or Pro subscription purchase within 14 days of that purchase. A request is reviewed; it is not an automatic refund. Approval remains subject to order verification, fraud checks, applicable law, and Lemon Squeezy and payment-provider procedures.

Creating or using a project does not by itself make that initial purchase ineligible for review. Actual use of the service may still be considered where relevant.

The same general approach applies to monthly and annual initial purchases. This policy does not promise automatic pro-rata refunds.

4. Renewal charges and cancellation

A later renewal charge does not receive a new voluntary 14-day initial-purchase refund window.

Renewal charges may still be reviewed where appropriate for duplicate charges, unauthorized charges, billing errors, technical or payment mistakes, cases required by applicable law, or cases handled differently by Lemon Squeezy or the payment provider.

Cancelling a subscription prevents renewal after the current paid period. Cancellation does not by itself refund the current paid period. Paid access continues until that period expires.

Historical one-time project-credit purchases, where they still exist, may continue to be handled under the previous credit-specific rules where relevant. Project credits are not the current public pricing model.

5. Duplicate or unauthorized payments

Suspected duplicate charges, unauthorized payments, or payment-processing errors should be reported as soon as possible. We will review the order and coordinate with Lemon Squeezy where necessary.

6. Partial refunds and chargebacks

Partial refunds may be considered where appropriate. Before initiating a chargeback, please contact LimesWorth so that the issue can first be reviewed. This does not limit any mandatory rights available under applicable law.

7. Effect of refunds

When a refund is approved, it is returned through the original payment method as described in section 1, and may be subject to the payment provider’s processing times.

A refund of a payment is separate from cancelling future renewal. This policy does not promise that projects will be deleted if a refund is processed.

8. Contact

Refund requests and payment questions can be sent to hello@limesworth.com .